Privacy Policy
Last updated: November 21, 2024
At Simplihood, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.
1. Information We Collect
We collect information that you provide directly to us, such as when you create an account, update your profile, or communicate with us. This may include:
- Name and contact information (email, phone number)
- Property details (flat number, block)
- Payment information (processed securely by our payment partners)
- Visitor logs and gate entry data
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
3. Data Security & Storage
We implement appropriate technical and organizational measures to protect the security of your personal information. We use bank-grade 256-bit SSL encryption for data transmission and encrypted databases at rest.
4. Digital Personal Data Protection (DPDP) Act Compliance
In alignment with India's Digital Personal Data Protection (DPDP) Act 2023:
- Right to Erasure: Residents and society members can request deletion of personal accounts upon vacating the housing society.
- Visitor Data Retention: Gate entry logs and delivery records are retained for a maximum of 90 days for society safety audits, after which non-essential visitor PII is automatically purged.
- No Third-Party Monetization: Resident phone numbers and email addresses are never sold, rented, or shared with third-party advertisers.
5. Contact Us & Data Protection Officer
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Team at hello@simplihood.com.